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cancellation policy

CANCELLATION POLICY

How do I cancel an order?

You will have a cancel tab in your order history to initiate cancel. Cancellation will be initiated only if your order is not shipped.

In case your order is shipped, you will have to wait until the order is delivered and initiate a return request if you still wish to cancel.

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

The money will be transferred back to the source of transaction, it may take up to 10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Lulu Industries.

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

Modes of refund:-

Back to Source – In this case, within 7 working days the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Lulu Industries will complete the cancellation and initiate the refund, depending on your preference.

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