Return & Refund Policy

You can return an order by clicking Return on the My Orders page.

* We accept returns within 7 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.

We will arrange a pick-up within 2-3 days of your request.

There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

I wish to exchange my product

You can exchange most of your orders within 15 days of order delivery, please refer to the product description page for more details.

Exchange can be processed only for size-related concerns and Veemax® owned products.

You may request an exchange for an order only once.

You may return the exchanged product if required.

Your item would be first picked up and quality check will be done by the courier partner. After item pickup, the new exchange item will be dispatched from the warehouse and delivered in 2-3 days.All items to be exchanged must be in original condition, with tags and packaging intact.

Which products are not eligible for return?

1. Products sold in Flash sale.

1. Products where there might be hygiene concerns:-Boxers, Nightwear Shorts, Premium Mask, Everyday Mask, Surgical Mask, Hand Sanitizer, Personal Protection Kit, Gloves, Thermometer, N 95 Mask, N 90 Mask, Face Shield, cosmetic products, perfumes & Notebooks.

Please, refer to the Product Description page to see if a product is eligible for return or not.

Refund:-

Post the return your refund will be initiated within 48 hours after the product has been picked up and passed through quality inspection.

For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the same account from which the payment made within 7 - 10 working days.

For cash on delivery orders refund can either be processed in the wallet instantaneously or will be processed through NEFT to the bank account given by you within 3-5 working days.

Please ensure while returning, the product and the packaging are in the same condition as it was delivered.

* We do not accept returns for innerwear, cosmetic products due to hygiene concerns.

* Few other products like wearables, etc are also non returnable.